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We want to ensure your shopping experience with us is as enjoyable and hassle-free as possible. For estimated shipping times and costs, please see below.

Order Processing Time

  • Please allow 1-3 business days (excluding weekends) to pack your order.
  • If you have chosen express shipping, we will prioritize it to the best of our ability.
  • This processing time does not apply to pre-order or handmade items.

Shipping and Tracking

  • All Trillax deliveries come with an Australia Post or Sendle tracker.
  • It may take 1-3 business days for the tracking information to become available.
  • For delivery inquiries on your order, please view your tracking email and click on the tracking number for more information.

 

Lost or Stolen Packages

  • Trillax is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
  • Upon inquiry, Trillax will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Australia

 

Free Shipping on orders over $100 AUD

Postage Type Price in AUD Estimated Delivery Time
 Standard Tracking 
$10
2-8 Business Days
 Express 
$15
1-4 Business Days 

New Zealand 

 

Free Shipping on orders over $150 AUD

Postage Type Price in AUD Estimated Delivery Time
 Standard Tracking 
$15
8-12 Business Days
 Express 
$25
4-8 Business Days 

USA/CANADA

Free Shipping on orders over $200 USD

Postage Type Price in USD Estimated Delivery Time
 Standard Tracking 
$30
6-15 Business Days
 Express 
$40
4-8 Business Days 

EU/UK 

Free Shipping on orders over $200 USD

Postage Type Price in EUR Estimated Delivery Time
 Standard Tracking 
$30
6-15 Business Days
 Express
$40
4-8 Business Days 

 

OTHER 

Free Shipping on orders over $150 USD

Postage Type Price  Estimated Delivery Time
 Standard Tracking 
Calculated at checkout
6-15 Business Days
 Express 
Calculated at checkout
4-8 Business Days 

 

 

Please read our store policy at the bottom of our website for more information.